Over the years – you probably have been at a restaurant and someone says “the service is horrible but the food is great.” Poor customer service is simply bad for business. But it is not limited to external customers as internal customer service is just as important. So, why do we still see lots of poor customer service at some government agencies, corporations, non-for-profits, small businesses to list a few? For starters, some folks are not very good at dealing with people so why not start there?